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Return Processing > Return Detail > Shipment > Disputes OR Return Processing > Return Detail > Disputes (Follow this option if the Goods have been Received)

 

 

If the Goods have NOT been Received:
  1. Double click a Shipment.


  2. Click "Generate Goods Receipt".


  3. Click "Barcode Checklist".


  4. Leave the "Received" toggle OFF and Click on the Dispute button.


  5. Enter in a Requested Resolution and click Save.


  6. Note that the dispute has been created:

If a Goods Receipt has been created for the Shipment:

  1. Double Click the Goods Receipt

  2. Click "Barcode Checklist".


  3. Leave the "Received" toggle OFF and Click on the Dispute button.


  4. Enter in a Requested Resolution and click Save.


  5. Note that the dispute has been created: