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Base Return Processing > Return Detail > Shipment > Disputes OR Return Processing > Return Detail > Disputes (Follow this option if the Goods have been Received) |
If the Goods have NOT been Received:
- Double click on the a Shipment.
- Click on the "Generate Goods Receipt".
- Click "Barcode Checklist".
Click - Leave the "Received" toggle OFF and Click on the Dispute button.
- Enter in a Requested Resolution and click Save.
- Note that the dispute has been created:
If a Goods Receipt has been created for the Shipment:
- Double Click the Goods Receipt
- Click "Barcode Checklist" on the View Barcode Checklist button.
- Leave the "Received" toggle OFF and Click on the Dispute button.
- Enter in a Requested Resolution and click Save.
- Note that the dispute has been created:
