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Step 1: First you'll want to install the app on your device where you want to receive authentication codes. For more information, see the page to the left for your device.

Step 2: Next, email or call the AIMS helpdesk at email (support@aimshelp.com or ) or call (1-888-720-9500, and request ) the AIMS helpdesk and request a MFA reset.

Fortunately, moving your authenticator to a new device will not invalidate any of your existing application-specific passwords, and does not require any backup codes to complete the transition.

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