MTP TMS Back Office Support Documentation

Error rendering macro 'children'

null

Page History

Versions Compared

Key

This line was added.
This line was removed.
Formatting was changed.

Please browse this page for all the MTP guidance, forms, and information you might need!

QUICK PRO TIP: IF YOU WANT ANY OF THESE LINKS TO OPEN IN A NEW TAB, PRESS THE CTRL BUTTON ON YOUR KEYBOARD WHILE YOU CLICK THE LINK YOU WANT TO OPEN.

See all our current ticketing facility locations on this google map.

May 9th 7th -10th8th, 2023 2024 MTP Training Jamboree -Presentations

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Training, Standard Operating Procedures, and Guidance

MTP - TMS Facility User Roles Glossary

TMS Ticket Portal Guide_v1 FINAL

TMS Ticket Seller Flipbook 2018

TMS_Back Office Ticket Managers User Manual_1.0

Training Sign-up - TMS New Manager

MWR Eligible Patrons

DOCUMENTS AND FORMS

Office Update Request Form

Cancelation General Info.pdf

Replacement Embosser Request Form

Cancelation General Info.pdf

E-Ticket Cancellation Form

Ticket_Security_Agreement_-_Deter Scalpers

TECHNICAL ASSISTANCE

MTP FAQs - AIMS

MTP Technical Trouble Ticket Form

Clearing Cache in Every Major Browser

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Vendor Enouncements

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Vendor Specific Trainings:

Go Card Presentation & Guidebook Links

Go Card Presentation & Guidebook links.docx

HISTORIC TOURS (Old Town Trolley):

Historic Tours of America Product Info- MTP

Selling Historic Trusted Tours in TMS

MERLIN TRAINING:

2022 Merlin Sales Presentation -featuring Legoland CA

2022 Merlin Sales Presentation - featuring Legoland FL

SEAWORLD TRAINING:

Adding/Editing Users on SeaWorld's EZ-site

Unused Ticket Cancellations on SeaWorld's EZ-site

IFLY WORLD TRAINING

MTP Partnership Deck December 2023.pdf

IFLY World Presentation

National Aquarium Training:

2023 National Aquarium_Presentation

SD Maritime Museum Training:

2023_MaritimeMuseum.SD_ PPT Presentation

National Aquarium:

2023_Nat'l Aquarium presentation August 30th 2023.docx

Gatorland

2024_PRESENTION Training Gatorland 2024 Military.pptx

UNIVERSAL ORLANDO:

Universal Orlando API 2.0 Print from Home

UNIVERSAL HOLYYWOOD:

USH API Transition and MTP Calendar Update Job Aide as of March 11.2024.pptx

USH New Product Job Aide_Final
USH 1-Day Calendar.pdf
USH 1Day Calendar.xlsx

DISNEY:
2024_DLR Military_Hote_Ticket_Combo_Flyer_Editable_CTA_Final.pdf
2024_DLR_ MilitarySaluteTicket_Flyer_Editable_CTA_Final.pdf
DLR_MilitaryKidsTicket_BRDS_r1_11_10.pdf
NEW: MTP WDW Redeam Info Training w/Links
Redeam Site Training Video
Disney_ 2023 Military Salute Ticket ID Guide_2023.pdf
WDW_DTC Location Admin Guide for Military
WDW_DTC Location User Guide for Military
WDW_MTP DTC Guide for Managers
WDW_MTP DTC Guide for Sellers
DLR_TMS Guide for Selling Disneyland California
Disney Genie Service - Sales Tips
Disney Military Salute Eligibility

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Marketing Materials:

MARKETING POC INFO.pdf

GENERAL MARKETING INFO:

Adventure Parks : Adventure parks Marketing Info.docx
Alcatraz East: Alcatraz East_Media .docx
Aquarium of the Pacific: Aqurium of the Pacific Marketing info.docx
B&O Railroad:  B&Q Railroad Museum Marketing info .docx
BigBear/SnowSummit: BigBear Logos for Military to use .docx
Dollywood:  Dollywood Marketing Material.docx
Crayola Experience: 2023 Crayola _ True Blue Hero _ Flyer
Crayola Profile Sheet_ Flyer Hi Res
City Pass:5.2023_CityPass_Marketing Links
Go Card: Go Card marketing links
HersheyPark: 5.2023_HersheyPark Flyer
ICON Park: ICON Park Google Drive for marketing materials. .docx
IFLY:iFly Collateral Ordering
Legends in Concert: 2023 Legends _ Calendar_Seatmap
Legoland CA:2023_Marketing Materials for Legoland CA
Maritime Museum: 2023 _ Maritime Museum of SD_ Links
Maritime Museum Brochure
National WWII:   National WWII Museum_Flyer
River Banks Zoo: 2023_RiverBanksZoo_MTP.pdf
   2023_RiverBanks_Flyer
Seaworld: SeaWorld_Tassie's Underwater Twist Spring 2024.docx
SeaWorld_Collateral Store Link .docx
Titanic Museum: Titanic Marketing .docx
Warner Bros:Warner Bros Studio Tour_marketing .docx
WonderWorks:Wonderworks Panama & Branson_Marketing Links

DISNEY MARKETING:

Disney-Military Sales Request Form - Fall 2023.pdf

WDW - Tickets:
FY23_WDW_Military Salute Ticket_Flyer
WDW_FY23_General Editable_Flyer
WDW_FY23_Disney Thrills_Flyer Editable
WDW_FY23_FL Res Summer Magic _Flyer
2023_TRON Lightcycle Run Opens April _ General Info

WDW - Resorts:
WDW_FY23_Military Room Offer_Flyer_Editable

Disneyland:
2023_DLR Military Salute Ticket_Flyer_Editable
DLR 2023_Summer_Fall_Editable_Newsletter_Military_Final

Disneyland Resorts:
2023_DLR_Military Hotel Offer_Flyer_Editable

Other:
DLR_DecemberMilitaryNewsletter_EditableCTA_Final.pdf
DLR_DecemberMilitaryNewsletter_Final.pdf
DLR_Fall_Winter_Editable_Newsletter_Military_Final.pdf
2023_DisneyBroadway NYC_MilOffers_Link
FY23_Aulani Resort Q3 Summer_ Military _ Flyer
FY23_AULANI RESORT_Q4 Fall Military Offer_Flyer